Conference, Cruise & Events  Delivering excursions and sourcing venues to enhance your event or visit in Wales, South West England or Liverpool
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Customer Service is

central to what we


Professional Tourist Guiding qualifications all include Customer Service Training as a key component. Many guides also have ‘WorldHost’ Customer Service qualifications, which was the acclaimed training programme for the London 2012 Olympics. In addition, Wales & West Guided Tours utilises personnel who have undertaken training courses, run by the British Association of Conference Destinations, specifically for the needs of the Conference, Incentive and Event sectors.
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Meet & Greet Services Services offered at Airports, Ports and Major Rail Stations servicing Wales, South West England.& Liverpool. Airports: Birmingham, Bournemouth, Bristol, Cardiff, Exeter, Gloucester, Liverpool, London Heathrow, Manchester and Newquay. Ports: Fishguard, Holyhead, Liverpool, Milford Haven, Weymouth Rail Stations include: Bath Spa, Bristol Temple Meads, Cardiff Central, Chester, Exeter St David’s, Liverpool Lime Street,  Newport, Plymouth,  Swansea.
Orientation Tours, Talks & Presentations When your time at a destination is limited, one of best ways of bringing a place to life is by taking a short orientation tour or by arranging a welcome presentation by a professional tourist guide. They can bring the venue alive and ensure that you make the most of the precious time you have available.
Delegate/Partner Excursions & Visits Professional Tourist Guides are the experts is putting together excursions for conference delegates and/or partner programmes. Whether they are interested in heritage & culture, or activities & leisure, we will help propose visits which will live long in the memory.
Cruise Excursions From mainland ports throughout Wales, South West England & Liverpool. Bristol, Cardiff, Dartmouth, Falmouth, Fishguard, Fowey, Holyhead, Ilfracombe, Liverpool, Lyme Regis,Milford Haven, Newport, Pembroke Dock, Plymouth, Portland, Poole, Swansea & Torquay.
Venue Sourcing With our thorough knowledge of destinations, we can help with suggestions of venues for conferences, accommodation, dining and activities.
Entertainment Wales & West Guided Tours has worked with many musicians and activity providers, who can bring passion and life to your events.
British Association of Conference Destinations
World Class Customer Service Training Programmes
Conference, Cruise & Events